Welcome to UTL MTL ("we", "our", or "us").

We are committed to protecting your privacy and ensuring transparency regarding how we collect and use your information.
This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application.

1. Information We Collect

We may collect the following types of information when you use our app:

Location Data:

We collect location data to:
  • Verify service engineer attendance within a specified geofence/range.
  • Track field visits for service complaint handling.
  • Calculate travel distance for expense reimbursement.
Location data is collected only when the app is in use or as permitted by the user.

Camera Access:

We use camera access to
  • Capture images of product issues during service.
  • Take photos during customer meetings.
  • Upload warranty card images.
Camera access is used strictly for these purposes and not for background surveillance.

Uploaded Media:

Any images captured (e.g., warranty cards, issue snapshots) are stored securely and are only accessible to authorized support staff.

Expense and Attendance Data:

We record:
  • Check-in/check-out time with location
  • Visit duration
  • Expense entries based on travel/activity
Contact Information:
If the app includes user login or contact forms, we may collect name, email address, and phone number.

2. How We Use Your Information

We use your data to:
  • Enable location-based attendance tracking
  • Capture and manage service complaints
  • Improve technician productivity
  • Calculate and manage field service-related expenses
  • Upload and validate warranty information
  • Maintain logs for internal record-keeping and customer support

3. Data Sharing

We do not share your personal data with third-party companies except:
  • When legally required by government or legal authority
  • With cloud service providers strictly for data storage and backup
We do not sell your data to advertisers or marketers.

4. Data Retention

We retain employee data as long as they are associated with the company, and for audit, compliance, and operational needs even after deactivation.
While employee accounts may be deactivated upon resignation or exit, their associated data (such as attendance, service logs, and expense records) is securely stored and not deleted, to maintain legal, financial, and internal reporting integrity.
This data is stored securely and is accessible only to authorized personnel.

5. Your Rights

Depending on your jurisdiction, you may have the right to:
  • Request access to your data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent to data collection
To exercise any of these rights, please contact us at the email below.

6. Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

7. Children’s Privacy

This app is not intended for use by children under the age of 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

Fujiyama Power System Limited
Email: marketing@upsinverter.com
Address: 53 A/6, Rama Road Industrial Area, Near Sat Guru ram Singh Metro Station, New Delhi, Delhi 110015